Recent Water Damage Posts

What Are Typical Water Mitigation Options for Malden Homes?

9/1/2021 (Permalink)

injectidry tubes in baseboard SERVPRO's advanced equipment and skilled technicians can mitigate water damage in Malden homes

Halting the progression of water damage in Malden residences is the first step SERVPRO takes after a safety assessment

Modern appliances make life easier until a malfunction requires water mitigation in a Malden kitchen or utility room. A ruptured dishwasher hose or laundry supply line spreads water across floors. It can result in ceiling leaks or even basement flooding if the breakage occurs when the homeowner is away for a workday or long weekend.

How Does SERVPRO Rank Interventions When Responding with Emergency Services?

Water damage repairs in Malden require a foundation of rapid water mitigation. SERVPRO crews must stop the water from affecting additional building materials first, focusing on mitigation tactics including:

  • Turning off water mains or valves closer to the affected burst pipes
  • Placing pumps in confined areas if water levels are higher than two inches
  • Using truck-mounted or portable extractors as indicated to accelerate water removal services
  • Concentrating initial efforts on water extraction as it is 1200 times more effective than dehumidification
  • Leveraging advanced water mitigation and extraction techniques such as negative pressure systems using floor mats or baseboard hose placement (Injectidry-type system) to suction trapped water

Why Does SERVPRO Recommend Controlled Demolition as a Water Mitigation Strategy?

As you survey the water chaos of your Malden house after a plumbing or appliance leak, SERVPRO’s suggestion for cutting away building materials or disassembling cabinets can seem overwhelming. Mitigation of water incursions must be swift and comprehensive. Allowing even a bit of moisture to linger invites crumbling walls, collapsed ceilings, and dreaded mold growth when moist conditions exceed 24 to 48 hours. Most structural components endure careful demolition and subsequent water damage repairs well. The rebuilding skills of our crews make it “Like it never even happened,” after:

  • Removal of kick plates and backs on kitchen or laundry room cabinets to release trapped water and improve airflow
  • Removal of ceiling tiles or punching of weep holes to effect ceiling repairs from water damage
  • Sawing of flood cuts or drainage holes to allow access to pooled water and permit air movers and dehumidifiers to dry space efficiently

Place your confidence in SERVPRO of Malden / Melrose to follow water mitigation best practices after ruptured hoses or pipes flood areas of your home. Contact us 24/7 (781) 665-6396 for a prompt assessment and expert water clean up.

How Can Property Owners Conduct Water Removal in Melrose Properties?

7/21/2021 (Permalink)

burst pipe Leaking pipes or appliances cause a mess. SERVPRO technicians are ready at a moment's notice for the help you need.

Water Removal in Melrose Requires the Expertise of a Reliable Restorer like SERVPRO 

Within 48 hours, water damage can lead to mold growth and odors. You may suffer significant losses and irrevocable harm if restoration is delayed for several days. It is critical to contact a reputable restoration company like SERVPRO within 24 hours of the said event.

At SERVPRO, we have a team of restorers with the specific abilities and equipment needed to tackle water removal in Melrose homes without causing further damage. We use precise testing to figure out how water got into the building and where moisture might be hiding. The following are the reasons why you might need professional water removal:

If you have recently had one of these events in your home, you need to hire an expert to remove the water from behind drywall and other confined locations.

We can use low-grain refrigerants to dry the space to a lower humidity ratio. Even in tight spaces, the equipment increases the rate of evaporation, resulting in drying. Our SERVPRO restorers can use non-penetrating moisture meters to check if the property is dry and ready to occupy.

In the event of unfortunate water damage, do not perform water removal by yourself. Contact SERVPRO of Malden / Melrose at (781) 665-6396 to make it “Like it never even happened.”

How a Professional Water Restoration Company Can Restore Malden Homes Fast

6/2/2021 (Permalink)

SERVPRO equipment on shelves in a garage. SERVPRO of Malden / Melrose knows what it takes to get your property up and running after a water damage.

Efficient water removal can be critical in restoring and repairing damaged Malden properties.

One of the most productive and effective water removal tools in our inventory that arrives with our Green Fleet is a truck-mounted pump. Because of its powerful suction and possible distance from the damaged point back to the extractor, truck pumps are effective and versatile. When paired with squeegee wands and hard surface extractor attachments, we can offer efficient water removal services where they are needed most.

Helping Fast with the SERVPRO Green Fleet 

We have several incredible vehicles and instruments in our fleet of vehicles that help us be among the leading water restoration companies for Malden and beyond. As rapidly as water disasters can spread and overwhelm properties, getting this fleet moving fast provides critical resources and mitigation actions. Beyond our talented personnel and contractors, the fleet of our vehicles brings many benefits to a job site like:

  • Extractors
  • Drying tools
  • Containment products
  • Tablets and tech for programs like SERVPRO DryBook

Water damage restoration and recovery encompass many actions taken from the arrival of our experienced team through surface cleaning and drying. Whatever your home needs, our SERVPRO of Malden / Melrose professionals can help when you call (781) 665-6396.

Protecting Melrose Homes in Every Neighborhood After Water Damage

5/4/2021 (Permalink)

Water on hardwood flooring next to a window. You never know where water will go in your home. Call SERVPRO of Malden / Melrose for assistance today.

With a fast response, our SERVPRO team can provide efficient water clean up for Melrose homes. 

Named for a burgh in Scotland, you can almost envision the appearance of this community back before it received its name and its municipal presence. The site was first settled in 1633 as part of the greater Charlestown area, and went through multiple changes in names and ownership before being an independent community in 1850. Many of the town's properties in the 18th and 19th centuries still exist in the Downtown Melrose Historic District. To protect these structures after water damage, our experienced SERVPRO team can help with:

  • Flood restoration
  • Water damage remediation
  • Burst pipes
  • Ceiling leaks
  • Basement flooding
  • Emergency services water damage

A Bedroom Community for Thriving Boston

Being only a short distance from downtown Boston, Melrose has become a much calmer and quieter alternative to life in the booming metropolis. With a population of only around 30,000 versus the nearly 685,000 in the nearby city, you can still enjoy the entertainment, sports, and economy of Boston with less of a bustling atmosphere.

Protecting Properties in Every Neighborhood

Much like many larger cities with a population in the tens of thousands, sub communities and neighborhoods have gradually forged over the more than 170 years since Melrose first existed on its own. Each of these neighborhoods has a unique feel and appearance from the next, allowing a diverse population to live within the city's border. Some of these neighborhoods include:

  • East Side – Architecture buffs can appreciate the grandeur of many of the homes in this neighborhood, as they feature a distinctly Victorian or Colonial style. This neighborhood also has two of the area's top golfing locations, with the Bellevue Golf Course and the Mount Hood Golf Club.
  • Downtown Melrose – Though much of the Downtown Melrose area has been recognized by the National Register of Historic Places, one of its most prominent features is the Cedar Park MBTA Commuter Rail station.
  • Melrose Highlands – Just a short walk away from Downtown Melrose is one of the oldest neighborhoods of the city: Melrose Highlands. This became part of the city in 1853 from nearby Stoneham and featured several recognized historical properties.

How Can Water Damage Get Dried in Melrose Homes?

Drying up water damage in Melrose properties relies on our recovery inventory's premier extraction and evaporation equipment. Some of the leading drying tools that we can depend on to efficiently overcome trapped moisture and saturated porous materials include:

  • Positive pressure systems
  • Weighted extractors
  • Drying mat systems

Is Trapped Water a Considerable Concern?

Water getting absorbed into porous materials can be a detrimental situation for the household. To reduce the warping and distortion that could result after prolonged exposure to materials like hardwood floors, we can deploy drying mats to draw out moisture to the desired levels. We are careful not to over-dry wood, as this can be as damaging to the flooring as excessive water.

Water damage requires efficient emergency services and cleaning. Our SERVPRO of Malden / Melrose team can help when you call (781) 665-6396.

Ceiling Leaks in Malden Homes Require Professional Water Removal Services

4/19/2021 (Permalink)

white ceiling with blistered and cracks from water leak Don't let a ceiling leak ruin your day. Call SERVPRO for water damage mitigation in all of Malden

Malden Homeowners can Rely on SERVPRO for Water Clean-up

Sometimes we forget how much water travels throughout a home. Appliances are interconnected, as are bathrooms, kitchens, and even your air conditioning. Malden homeowners can also add ceiling leaks to their list of vulnerabilities. All of these risks apply to virtually every home, and counting on a team of professional water restoration technicians can make a significant difference between a total loss and a minor mishap.

In Malden, water damage situations can count on SERVPRO to find the most efficient way to restore your home. Our certified staff relies on state-of-the-art equipment to measure humidity levels and use these measurements to guide our steps as we achieve a full restoration. As expected, water removal is our top priority, and we use equipment such as the following for a thorough job-

Some of our advanced equipment

  • Pumps- submersible and truck-mounted pumps are designed to handle varying volumes of standing water. If needed, we connect to municipal sewers for disposal.
  • Handheld extractors- wand extractors help us reach cavities and hard-to-access corners, holding water and inviting mold growth.
  • Specialty equipment- drying mats and injecti-dry technology, for example, are specialized tools that help us protect areas of your home such as flooring and other structural elements.

Let our staff be your ally in your time of need. Call SERVPRO of Malden/Melrose at (781) 665-6396 and let us leave your home “Like it never even happened.”

Are Wet Carpets Saveable with Professional Water Cleanup in Melrose?

4/12/2021 (Permalink)

Wet drywalling on wet carpeting Let SERVPRO of Malden / Melrose assist you will your water intrusion. We can be reached at (781) 665-6396.

SERVPRO in Melrose Can Identify Problem Areas in Carpets and Often Restore them with Water Clean Up

Water spillages, leaks, or burst pipes can be a priority concern for homeowners. Fabrics become up to 50% weaker when wet, making them an urgent cause for concern for any water intrusion event in the home. When materials like carpets become saturated with moisture, they can become permanently damaged. 

Assessing carpets during water cleanup in your Melrose home is essential to restoring them to a preloss condition. Two core forms of damage can occur with the water saturation of carpets. The first is delamination which occurs when adhesives attaching the carpet to the backing separate. Latex deterioration can also be a priority concern in water cleanup.

  • Most water intrusion events require the replacement of carpet pads, which can disintegrate when wet. 
  • Using hot water extraction, our team can get positive results on nylon cut pile carpets.
  • A tiered showcase cleaning service can help to return your carpets to their preloss condition after water intrusion. 

Professionals can help to restore wet carpets in the home. Contact SERVPRO of Malden / Melrose for water cleanup at (781) 665-6396.

Pro Water Removal vs. Melrose DIY

3/29/2021 (Permalink)

cartoon family catching dripping water from leak Don't be like this Melrose family that tried DIY water damage repair from a ceiling leak--Call SERVPRO

SERVPRO gets water clean up done faster so you can enjoy your Melrose home once again

Immediate action is crucial if you have an influx of water anywhere in your Melrose property. Water spreads rapidly, calling for emergency services water damage help whenever you notice an issue. SERVPRO offers water damage restoration services that make it quicker to get results over DIY methods alone.

Calling SERVPRO for water removal in Melrose is better than DIY for several reasons, such as:

  • Expert water extraction for burst pipes or flooding works exceptionally well
  • Many water emergencies include contaminants, making them hazardous
  • It is critical to consider mildew and mold growth

Even if you have a mop, bucket, or shop-vac, you need to know that methods and training are essential. SERVPRO features trained and IICRC-certified technicians that come to your home to remove water and implement advanced drying techniques. We also thoroughly deodorize and sanitize your interior to inhibit mold growth and the onset of musty odors. To ensure your interior is free of moisture, we use technology such as:

  • Moisture sensors and meters
  • Industrial-grade dehumidifiers
  • Centrifugal air movers
  • Powerful fans, and more

If you have areas of your interior we cannot salvage, we also perform controlled demolition to replace certain materials with all-new materials. Your home will be “Like it never even happened,” when we finish up the job. Call SERVPRO of Malden/Melrose at (781) 665-6396 for dependable water removal.

The Many Moving Parts of Malden Area Water Damage Restoration

3/22/2021 (Permalink)

dehumidifier and air movers SERVPRO positions dehumidifiers and air movers to expedite the water cleanup from commercial and residential properties in Malden

SERVPRO organizes water damage repairs and more when Malden homeowners require restoration services

Our dependable 24-hour response is one of the many reasons to contact SERVPRO when your Malden property suffers from water damage. We get there with an entire crew quickly, and we are ready to work. However, we also have proven water cleanup and water damage remediation methods to get the best results. We’re Faster to Any Size Disaster, which takes some of the stress and worries off of your shoulders.

When you call our IICRC-certified water restoration technicians (WRT) for water damage restoration in Malden, we will:

  • Implement structural drying techniques
  • Calculate dehumidification and air movement equipment needs and adjust accordingly to achieve our drying goals
  • Monitor humidity levels carefully to limit the risk of costly secondary water damage
  • Create containment barriers to both keep water from migrating and also limit moisture and debris movement

Equipment is a key factor in water damage recovery

We have a broad selection of equipment that we bring to each job on the vehicles in our Green Fleet. Some of the equipment most-used in water clean up, and repair jobs include:

  • Industrial fans
  • Centrifugal air movers
  • Dehumidifiers
  • Moisture detection tools

You can also count on our skilled team to execute controlled demolition as needed during your water damage restoration job. Contact SERVPRO of Malden/Melrose when you need us by calling (781) 665-6396. Within hours of your call, you will have a team at your door and ready to implement water removal services.

It's the Water You Don't See!

12/9/2019 (Permalink)

Thermohygrometer - one of the many tools we use

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of Malden/Melrose has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO® of Malden/Melrose will answer your call with fast action and a full arsenal of drying equipment.

Here are a few of the tools used by SERVPRO® of Malden/Melrose:

  • Moisture Sensors are used to detect moisture in carpets, baseboards and walls.
  • Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® of Malden/Melrose to monitor the drying process.
  • Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of Malden/Melrose can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.
  • Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.
  • Thermal Foggers dispense solvent based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach.

The bottom line? SERVPRO® of Malden/Melrose has the training and equipment to make it “Like it never even happened.”

The Science of Drying

12/9/2019 (Permalink)

Psychrometric Charts includes vertical lines that represent the dry bulb temperatures. Air temperature increases from left to right.

Did you know there is actually a science behind the process of drying?  Having the knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition.  While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of Malden/Melrose are trained in the science of drying and follow strict industry-approved stands to help lower the chances of any secondary damaged.  If your business or home suffers a water damage, SERVPRO of Malden/Melrose will:

  • Inspect the building or home to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using profession drying equipment.

What exactly does it mean to help “speed up Mother Nature”? A wet building or home can often dry naturally because the environment always seeks equilibrium.  When materials are wet, moisture will naturally move to drier air at the surface of the material – but only if the air is drier.  The only problem is, nature often takes too long and secondary damages may occur while the building or home is drying out.

SERPVRO of Malden/Melrose have the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls and much more.  We also use state of the art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

It’s not only the equipment but the technology too! SERVPRO has developed a DryBook, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry trying requirements are met.  With DryBook Mobile, you have the ability to know exactly where your property is in the drying process.

SERVPRO of Malden/Melrose has the professional training and equipment to help make water damage “Like it never even happened.” has the professional training and equipment to help make water damage “Like it never even happened.”

Why do my Pipes Make Those Noises?

12/9/2019 (Permalink)

What is that noise?

We all know the noises our home makes. That cracking when it is quiet, the sound of someone walking around in the attic or the quiet drip of the shower even hours after it has been used. Our homes all have a set of familiar noises! However, not all those sounds can be good for your home or your wallet! Especially, the sounds coming from your water pipes may be a warning. While a whistling faucet may simply require a new washer to quiet down, if you have a hissing, whistling sound in multiple fixtures and a hammering noise coming from your pipes, you could be headed for a pipe break! Residential water pressure is usually around 80 psi, but sometimes municipalities have to increase pressure for nearby non-residential facilities. When this happens in the Malden/Melrose and surrounding North Shore communities the increased water pressure can damage your home’s plumbing. In addition to the irritation of noisy pipes, high water pressure can:

  • Erode pipes
  • Reduce life expectancy of fixtures
  • Increase water bills
  • Result in leaks
  • Cause a pipe burst

What’s Causing those Noises?

As a large amount of water is forced through fixture openings designed to handle a lower flow, it makes a whistling sound, just like forcing a large amount of air through pursed lips causes a whistling sound. When water suddenly stops flowing through pipes, the momentum causes it to slam around inside the pipe, which causes a clanging or banging sound. Your plumbing has built-in air chambers to prevent this from happening, but when water pressure is higher than normal, the chambers aren’t enough to prevent the hammering sound. The longer you wait to address high water pressure in your home, the more likely it is to cause a pipe break.

What to do About High Pressure

If you suspect your water pressure is too high, call a plumber in Malden/Melrose area to test the pressure for you. A device called a pressure regulating valve, or PRV can be installed to control the water pressure inside your home. Hiring a professional to prevent a pipe break is far preferable to hiring one to fix a broken pipe inside your walls. SERVPRO of Malden/Melrose wants you to catch an emergency before they occur but if one happens before you can stop it, know that we are ready to help you at a moment’s notice. Our team of highly trained technicians will assess the damages and take the necessary steps to ensure this emergency feels "Like it never even happened."

What Causes Frozen Pipes?

12/5/2019 (Permalink)

Don't Let this Happen to You!

What Causes Frozen Pipes?

The water inside pipes can freeze when outdoor temperatures drop below freezing. As freezing water expands, it causes the pressure inside the pipes to increase, possibly leading to bursting pipes.

Preventing Frozen Pipes

  • Insulate pipes, especially those close to outside walls, attics or crawl spaces where the chance of freezing is greatest
  • Seal air leaks surrounding or near pipes
  • Keep garage doors closed if there are water supply lines in the garage
  • Disconnect all outdoor hoses and turn off water to exterior faucets and sprinkler systems
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing
  • Keep heat at 55 degrees F. or higher even when you are out of town
  • During a cold spell turn on both hot and cold faucets near outside walls to allow a small trickle of water to run during the night
  • If you need to be away from home, leave the heat on and drain your water system before you go
  • Identify the locations of shutoff valves so that you are prepared to stop the flow of water as soon as possible when a pipe bursts

 What to Do When Pipes Freeze or Burst

 If pipes freeze:

  • Open all faucets
  • Remove insulation and wrap pipes in rags
  • If all else fails, call your plumber

If pipes burst:

  • Shut off the water immediately to prevent additional damage
  • Take proper precautions to avoid an electrical shock from being in or near standing water
  • Take an inventory of any damaged property or possessions
  • Contact the professionals at SERVPRO of Malden/Melrose for help at 781-665-6396.
  • We’ll make it “Like it never even happened"

Turn Down the Temp, But Don't Let Your Pipes Freeze!

1/18/2019 (Permalink)

You often hear about how you should turn down the thermostat to save energy, and there are a slew of helpful ideas on the subject.  You can turn the thermostat down when you're out, when you're sleeping, and you can save about 1% on your energy bill per degree you turn your thermostat down! This is all very exciting.

But before you go crazy with turning down the thermostat really low, I'd like to point out some things you might want to keep in mind.

Frozen pipes are a big deal. If the water in your pipes starts freezing, you run the risk of that pipe exploding—and goodness knows that's not what most people are hoping to do when they're trying to save energy in the dead of winter. Unfortunately, I can't just say "keep your thermostat over X degrees to avoid pipe freezing." It depends on where you live, where your pipes are, and how well insulated those pipes are.

There are relatively few places in the United States where you'd never have to worry about frozen pipes. According to, southern states generally start having issues with frozen pipes when the temperature reaches about 20 degrees Fahrenheit (the distinction is made because houses in the south are less likely to build pipes inside or in the "warm" parts of your home.)

So, unless you live in a place where it never gets below freezing (you lucky souls, you), you'll need to know some things about your house or apartment: Some water pipes will be in the "warm" parts of your house.

This is why you don't want the temperature inside your house to drop too low, because bathroom and kitchen pipes are generally not insulated, and they rely on whatever system you're using to heat the rest of your house to keep warm.

And if you rent, you might want to see if the owners require their tenants to keep their thermostat above a certain level—my apartment requires all tenants to keep their thermostats above 65, for example, and asks us to consider leaving the taps dripping.

But while these are all good reasons to be careful with the temperature you keep your thermostat at, don't forget the rest of your pipes—some of your water pipes may be in "cold" parts of your house, like crawl spaces or attics, where they don't get any of your home's ambient heat and may, in fact, be subjected to air directly from the outside.

What you'll need to do is based on the region you live in, so you may want to look up your state or city's Web site and see if they have recommendations on how to prepare your house for the winter, because you may want to insulate those pipes.

In the end, I suppose it's still a judgment call, but just remember: Your pipes are vulnerable, frozen pipes are a pain, and you should always consider how your house is built before you make any drastic decisions on how to heat your home in the winter.

Air Conditioner Maintenance

7/27/2018 (Permalink)

With the past two weeks of high heat and high humidity in the Northeast, air conditioners have been working overtime.  Let’s take a look at keeping them in tip top condition!

An air conditioner's filters, coils, and fins require regular maintenance for the unit to function effectively and efficiently throughout its years of service. Neglecting necessary maintenance ensures a steady decline in air conditioning performance while energy use steadily increases.

Air Conditioner Filters

The most important maintenance task that will ensure the efficiency of your air conditioner is to routinely replace or clean its filters. Clogged, dirty filters block normal airflow and reduce a system's efficiency significantly. With normal airflow obstructed, air that bypasses the filter may carry dirt directly into the evaporator coil and impair the coil's heat-absorbing capacity. Replacing a dirty, clogged filter with a clean one can lower your air conditioner's energy consumption by 5% to 15%.

For central air conditioners, filters are generally located somewhere along the return duct's length. Common filter locations are in walls, ceilings, furnaces, or in the air conditioner itself. Room air conditioners have a filter mounted in the grill that faces into the room.

Some types of filters are reusable; others must be replaced. They are available in a variety of types and efficiencies. Clean or replace your air conditioning system's filter or filters every month or two during the cooling season. Filters may need more frequent attention if the air conditioner is in constant use, is subjected to dusty conditions, or you have fur-bearing pets in the house.

Air Conditioner Coils

The air conditioner's evaporator coil and condenser coil collect dirt over their months and years of service. A clean filter prevents the evaporator coil from soiling quickly. In time, however, the evaporator coil will still collect dirt. This dirt reduces airflow and insulates the coil, reducing its ability to absorb heat. To avoid this problem, check your evaporator coil every year and clean it as necessary.

Outdoor condenser coils can also become very dirty if the outdoor environment is dusty or if there is foliage nearby. You can easily see the condenser coil and notice if dirt is collecting on its fins.

You should minimize dirt and debris near the condenser unit. Your dryer vents, falling leaves, and lawn mower are all potential sources of dirt and debris. Cleaning the area around the coil, removing any debris, and trimming foliage back at least 2 feet (0.6 meters) allow for adequate airflow around the condenser.

Coil Fins

The aluminum fins on evaporator and condenser coils are easily bent and can block airflow through the coil. Air conditioning wholesalers sell a tool called a "fin comb" that will comb these fins back into nearly original condition.

Condensate Drains

Occasionally pass a stiff wire through the unit's drain channels. Clogged drain channels prevent a unit from reducing humidity, and the resulting excess moisture may discolor walls or carpet.

Window Seals for Room Air Conditioners

At the start of each cooling season, inspect the seal between the air conditioner and the window frame to ensure it makes contact with the unit's metal case. Moisture can damage this seal, allowing cool air to escape from your house.

Preparing for Winter

In the winter, either cover your room air conditioner or remove and store it. Covering the outdoor unit of a central air conditioner will protect the unit from winter weather and debris.

Hardwood Floor Cupping vs. Crowning

6/14/2018 (Permalink)

Floor Crowing

When moisture hit hardwood flooring wood expands and becomes susceptible to cupping and crowning – two common wood floor problems that, if not addressed properly and at the right time, can require costly sanding and refinishing to fix.

Cupping is a condition where wood board becomes concave – edges high with a center that dips low. As wet hardwood flooring expands, cupping can occur.  It is brought on when the bottom of the wood flooring remains wetter than the top surface. When cupping occurs, it’s important not to rush quickly into sanding.

Crowning –the opposite of cupping – occurs when the top edges of the board are sanded off too early and become lower than the rest of the board as it returns to normal moisture levels. Sanding the floor to remove crowning should only begin once drying measures are complete and normal moisture levels have been achieved. 

If you have either cupping or crowing floors please give us a call at SERVPRO of Malden/Melrose at 781-665-6396

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

What are those Brown Stains on my Ceiling?

6/14/2018 (Permalink)

Brown Stains on Ceiling

Sometimes you'll glance up and notice a truly hideous brownish stain on your ceiling that has appeared seemingly out of nowhere. 

A word of caution: If you cover up a water stain without addressing the leak that caused it, you run the risk of additional staining on the ceiling, not to mention more serious structural or electrical damage. That’s why it is so important to find and repair the cause of the water stain as soon as possible, even if it is no longer wet.

Your first priority when dealing with a water stain should be to find the source of the leak that caused it— the roof, the upstairs radiator, and the upstairs bathroom are good places to check.

If you have ceiling staining such at this, please give us a call at SERVPRO of Malden/Melrose for a free inspection at


The water damage restoration process begins with a detailed inspection of your property.  A SERVPRO Professional will check for the source of water in your home or business and stop it. The water source must be stopped before the drying process can begin. We will determine the scope of the damage and develop an appropriate plan of action. 

Water Damage: Why Choose SERVPRO of Malden/Melrose?

6/6/2018 (Permalink)

Water Damage Repair and Restoration

We are water removal and cleanup specialists and are ready to service your Malden home when flooding or water leaks cause water damage. We quickly dry your property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure your property is dry and the job is done right.

Please refer to our Water Damage Tips—Until Help Arrives Guide and follow these tips to protect yourself and your property.

Have Water or Flood Damage?
Call Us Today – (781) 665-6396

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Malden / Melrose is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the Malden community and want to do our part to make our community the best it can be.

Why Choose SERVPRO of Malden / Melrose?

 We’re Faster to Any Size Disaster

Immediate action is crucial when dealing with water damage. With over 1,700 U.S. and Canadian Franchise locations, we are strategically positioned to be faster to any size water emergency, so Malden residents can expect an immediate response, day or night.

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 We’re Highly Trained Water Damage Specialists

As water damage specialists, we have the experience, expertise, and advanced training that enables us to get your property dried quickly and thoroughly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about our water damage training and certificates.

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 We Use Advanced Drying Equipment and Techniques

Using specialized equipment and products, our technicians extract standing water and dry your property quickly and efficiently. We then finish the job with professional-grade cleaning, sanitizing, and deodorizing products for your comfort and safety.

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Our Water Damage Restoration Process

Every water disaster is different, from the amount of water to the level of contamination of the water. Each scenario requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

The Water Damage Restoration Process

6/6/2018 (Permalink)

Water or Flood Damage?
Call Today – (781) 665-6396

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.


Sewage Cleanup and Restoration

6/6/2018 (Permalink)

Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination.

Sewage Backup or Toilet Overflow? Call Us Today – (781) 665-6396

There are three major types of contaminated water. SERVPRO of Malden / Melrose will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

The three types of contaminated water:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Emergency Service

Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business.

If you Had a Burst Pipe Would you Know What to do?

1/25/2018 (Permalink)

Well it’s that time of year in New England when temperatures drop into the teens, and as we’ve experienced this past month, into the single digits with the wind chill below zero.  Water pipes and cold temperatures are not friends!!  A burst pipe can create serious water damage to your home and belongings.

If you had a burst pipe in your home would you know what to do?

Stop the Water Flow

Shut off the main water supply by turning off the main water turnoff.   It is best to ensure that everyone in your family knows where the main water turnoff is located and how to turn it off in case of a burst pipe emergency.  (Consider a “Water Turn Off” tag like the one pictured above)

Let the pipe drain out the water by turning on all cold faucets. Switch off the water heating system and then turn on all hot faucets to help in draining the water supply system. Also, flush all toilets. All leaks should stop once there is no more water running from the taps.

Find the Break

Locating exactly where the pipe burst is should be done immediately to prevent further damage. Once you've found the burst, you'll know what you have to do next. For instance, if it’s a tiny crack, patching it up may fix the problem for a while. Also, consider which pipe has burst. If the damage is in a main water pipe, it needs to be repaired and dealt with carefully regardless of the cause or size of the break.

If there has been leakage in the house for some time, be careful when entering rooms. Pay attention to the ceilings because if they appear to bulge, it means it is holding loads of water and could cave in any moment. If you've noticed the leak right away, place a bucket underneath to catch the drip.


If there is flooding or water damage in the home call SERPVRO of Malden/Melrose at 781-665-6396.

What Causes Frozen Pipes?

1/16/2017 (Permalink)

What Causes Frozen Pipes?

The water inside pipes can freeze when outdoor temperatures drop below freezing. As freezing water expands, it causes the pressure inside the pipes to increase, possibly leading to bursting pipes.

Preventing Frozen Pipes

  • Insulate pipes, especially those close to outside walls, attics or crawl spaces where the chance of freezing is greatest
  • Seal air leaks surrounding or near pipes
  • Keep garage doors closed if there are water supply lines in the garage
  • Disconnect all outdoor hoses and turn off water to exterior faucets and sprinkler systems
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing
  • Keep heat at 55 degrees F. or higher even when you are out of town
  • During a cold spell turn on both hot and cold faucets near outside walls to allow a small trickle of water to run during the night
  • If you need to be away from home, leave the heat on and drain your water system before you go
  • Identify the locations of shutoff valves so that you are prepared to stop the flow of water as soon as possible when a pipe bursts

 What to Do When Pipes Freeze or Burst

 If pipes freeze:

  • Open all faucets
  • Remove insulation and wrap pipes in rags
  • If all else fails, call your plumber

If pipes burst:

  • Shut off the water immediately to prevent additional damage
  • Take proper precautions to avoid an electrical shock from being in or near standing water
  • Take an inventory of any damaged property or possessions
  • Contact the professionals at SERVPRO of Malden/Melrose for help at 781-665-6396.      
  • We’ll make it “Like it never even happened®”